By accessing or using Meu Sócio 3D, the user declares that they have read, understood, and fully accepted these Terms of Use and Subscription, Cancellation, Renewal, and Refund Policy. If the user does not agree with any condition described herein, the platform must not be used.
1. About the Platform
The Meu Sócio 3D is a SaaS (software as a service) platform built specifically for companies, professionals and makers who run 3D print farms, digital fabrication and custom production.
The platform offers, among others, the following features:
- Supply tracking (filaments, resins and other materials), with automatic inventory deduction
- Equipment management with straight-line depreciation
- Items, color palettes and photos
- Public catalog (Storefront) with a custom URL
- Quote generation
- Kanban order management (Received → Printing → Finishing → Ready → Delivered)
- Record of payments received (paid sales) and supply purchases
- Complete buyer records (individuals and businesses) with address and photo
- Pricing calculator with an industrial formula (material + energy + depreciation + labor + risk + margin)
- Admin panel and dashboards with strategic indicators
- Operational automation features and productivity tools
- Built-in global search across all records
Meu Sócio 3D may add, change, remove, or update features at any time to make technical, operational, or commercial improvements to the platform.
2. Registration and Account Responsibility
To use certain features, the user must complete a valid registration, providing true, complete and up-to-date information, including legal business name, CPF or CNPJ, email and contact phone number.
The user is fully responsible:
- For the security of their account and password
- For any access made through their login
- For actions taken within the platform
- For the proper use of the resources provided
- For the accuracy of the registered data (especially CNPJ/CPF for issuing invoices)
Sharing access with unauthorized third parties is the sole responsibility of the account holder.
Meu Sócio 3D may temporarily suspend or permanently cancel accounts involving:
- False information
- Fraud attempts
- Abusive use of the platform (disproportionate use of resources, scraping, unauthorized automation)
- Breach of these Terms
- Illegal activities
- Improper sharing of login credentials
- Attempts at intrusion, exploitation or reverse engineering
- Payments overdue for more than 60 days
3. Security, Privacy, and Data Protection
Meu Sócio 3D uses modern security technologies, encryption in transit (HTTPS/TLS) and data isolation in a multi-tenant environment to protect the information stored by users. Each customer accesses only their own data — there is no crossover between tenants.
Even with good security practices, no system is completely immune to failures, cyberattacks, downtime or external events.
By using the platform, the user acknowledges that they:
- Are responsible for the security of their devices and passwords
- Must keep their own backups of information critical to their operation
- Must not share access credentials
- Must immediately report any suspected unauthorized access through the Support channel
The processing of personal data follows the guidelines of Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018), as detailed in our Privacy Policy.
4. Plans and Features
The platform offers the following subscription options: 7-day Trial (free, no credit card), Complete Monthly and Full Annual (discounted).
All paid plans offer unlimited access to users, printers, items, buyers, orders, payments received, and other records.
Current prices and conditions are shown on the official plans page (Comparison) inside the dashboard.
5. Pricing Policy
Plan prices may be changed at any time, without prior notice. However:
- No price increase will affect periods already paid
- Changes apply only to new subscriptions or future renewals
- Promotions may end at any time
- Coupons have limited validity
- Promotional benefits may have specific rules
6. Subscription Renewal
Meu Sócio 3D primarily works with manual renewal: you actively decide to continue each cycle. The platform may send due-date reminders, renewal notices, and expiration alerts.
After the plan expires:
- The user may have a grace period of up to 7 days to bring the account up to date
- Premium features may be limited
- The account may be automatically switched to read-only mode
- Data will be kept for up to 90 days after nonpayment, for quick reactivation
7. Cancellation
You can cancel your subscription renewal at any time on your own in My Account, or ask for help through the Support channel.
If the subscription was purchased in the app, on the App Store or Google Play, renewal is canceled in the subscriptions page of the store account, since the store handles the billing. Access also continues until the end of the period already paid.
- No minimum commitment on standard plans
- No cancellation fee
- Access remains active until the last day of the period already paid. There is no prorated refund for the current period after the legal withdrawal period
Meu Sócio 3D reserves the right to cancel accounts immediately in cases of:
- Fraud or attempted fraud
- Illegal activities
- Breach of these Terms
- Abusive use of the infrastructure
- Violation of third-party rights
8. Refund Policy
The user may request a full refund within 7 (seven) calendar days after payment is confirmed, as provided in the Brazilian Consumer Protection Code (Law No. 8.078/90) for online purchases.
A refund may be issued in the following cases:
- Change of mind within the 7-day legal period
- Duplicate charge
- Operational billing error
- Payment made in error
After the legal period of 7 days:
- There will be no prorated refund
- The user will keep access until the end of the contracted period
Refund processing times may vary depending on:
- Card issuer
- Banking institution
- Payment method used (Pix, boleto bank slip, card)
8.1 Subscriptions purchased in the app (App Store and Google Play)
A subscription purchased in the app is billed by Apple (App Store) or Google (Google Play), on the user's store account, at the price shown by the store at the time of purchase.
- Renewal is automatic at the end of each period, monthly or yearly, unless it is turned off in the store account subscriptions at least 24 hours in advance
- Switching between the monthly and yearly plans is done by the store itself, which adjusts the billing according to its rules
- Refund requests for these subscriptions follow Apple's or Google's policies and are made directly with the store
- Deleting the Meu Sócio 3D account does not cancel the subscription in the store: it must also be canceled in the store account subscriptions
9. Content Published by the User
All content entered on the platform is the sole responsibility of the user, including:
- Images of items and of the public Storefront
- 3D models, STL/3MF/OBJ files
- Trademarks, logos and visual identity
- Descriptions, specifications, and sales copy
- Registered customer data
- Tax and business information
By publishing content, the user declares that they hold:
- Copyright over images and text
- Licenses required for commercial use
- Authorization to use third-party trademarks (when applicable)
- Buyers' consent to the use of personal data under the LGPD (Brazil's General Data Protection Law)
The platform may not be used for:
- Illegal sales
- Counterfeit products or unlicensed replicas
- Intellectual property infringement
- Piracy of protected 3D models
- Offensive or discriminatory content, or content that incites hatred
- Spam
- Financial fraud
- Money laundering
- Unlawful activities in general
10. Limitation of Liability
Meu Sócio 3D acts as an intermediary technology platform. Accordingly:
- Does not pre-screen content published by users
- Does not guarantee financial results, sales, or revenue
- Is not responsible for dealings between users and their own buyers
- Does not guarantee uninterrupted system availability (monthly uptime target ≥ 99%)
- Is not liable for indirect damages, loss of profits, loss of data, or lost earnings
- It is not responsible for the quality or compliance of items printed by the user
The user agrees that they use the platform at their own operational risk.
11. Intellectual Property
The entire Meu Sócio 3D system, including:
- Source code
- Layout, interface, and design
- Visual identity and brand
- Features and workflows
- Technical documentation
- Proprietary algorithms (including the pricing formula)
is protected by Brazilian and international intellectual property laws.
The following is prohibited without formal written authorization:
- Copying parts of the system
- Resell access to third parties
- Clone the platform or any part of it
- Distributing or hosting a modified version
- Perform reverse engineering
- Exploit the platform commercially beyond the scope of the purchased subscription
12. Suspension and Termination of Services
Meu Sócio 3D may partially or fully interrupt its services, with prior notice when possible, in situations such as:
- Scheduled maintenance
- Technical updates and rollout of new features
- Emergency security fixes
- Operational changes
- Legal or court orders
- Force majeure (natural disasters, infrastructure provider failures, etc.)
The company may discontinue specific features with reasonable prior notice, where applicable.
13. Customer Service and Support
Support is provided through:
- Admin panel, under Support
- In-app "Contact Us" form
- WhatsApp: (41) 99744-0000
- Email: contato@meusocio3d.com.br
- Instagram: @meusocio3d
Human support hours: Monday to Friday, from 9:00 to 17:00 (Brasília time).
Messages sent outside business hours will be answered on the next business day.
14. Changes to These Terms
Meu Sócio 3D may update these Terms at any time.
Updated versions take effect immediately upon publication on the platform. Substantial changes will be communicated by email to active users.
Continued use of the system after changes constitutes automatic acceptance of the new terms.
15. Data Backup and Portability
Meu Sócio 3D makes daily internal backups, retained for up to 30 days, for operational recovery in case of incidents. These backups do not replace the user's obligation to keep their own copies of their critical data.
In the event of cancellation, the user may request an export of their own data in CSV or JSON format within 30 days of cancellation.
16. Governing Law and Jurisdiction
This document is governed by the laws of the Federative Republic of Brazil.
The parties elect the courts of the Judicial District (Comarca) of Colombo, Paraná, to settle any disputes related to the use of the platform, and the parties waive any other forum, however privileged it may be.
17. General Provisions
If any clause of these Terms is held invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
Any tolerance by Meu Sócio 3D of a breach of any obligation shall not constitute a waiver of rights.
The user declares that they have read this document in full and agree to all the conditions set forth herein before using the platform.