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Document · updated October 20, 2026

Privacy Policy

How Meu Sócio 3D collects, uses, stores, shares and protects your data, in accordance with the LGPD (Brazil's General Data Protection Law).

This translation is provided for convenience. In case of any discrepancy, the Portuguese version prevails.

This Privacy Policy describes how the platform Meu Sócio 3D collects, uses, stores, shares, and protects the data of users who access or use our services.

By using the platform, you declare that you are aware of and agree with the practices described in this document.

1. About Meu Sócio 3D

Meu Sócio 3D is a SaaS platform for managing 3D printing, digital fabrication and custom print farm operations, offering administrative, financial, production and sales features in an online environment.

We are committed to protecting privacy, keeping information secure and complying with Brazilian law, especially Brazil's General Personal Data Protection Law — LGPD (Law No. 13.709/2018).

2. Data Collected

2.1 Registration Data

  • Full name of the account holder
  • Legal business name or trade name
  • CPF or CNPJ
  • Email (also used as login)
  • Phone and WhatsApp
  • Full address (postal code/CEP, street, number, neighborhood, city, state)
  • Photo/avatar (optional)
  • Password (stored only in encrypted form — bcrypt)
  • Subscription information and payment history

2.2 Operational Data (generated through use)

  • Customer records you create
  • Items, color palettes, and product photos
  • Supplies with type, brand, supplier, and stock level
  • Equipment with depreciation
  • Orders, quotes, payments received, and purchases
  • Factory jobs and inventory deductions
  • Storefront and pricing calculator settings

2.3 Technical Data (collected automatically)

  • IP address
  • Browser and version
  • Operating system and device type
  • Time and duration of access
  • Pages and features accessed
  • Error and performance logs
  • Platform stability metrics

2.4 Financial Data

Payments made on the platform may involve:

  • Subscription and renewal history
  • Payment status (paid, pending, overdue)
  • Partial transaction information (last 4 digits of the card, card brand)
  • Billing identifiers generated by partner payment gateways

Meu Sócio 3D does not store full credit card data. Payment processing is handled by specialized partner payment gateways (PCI DSS).

2.5 Cookies and Similar Technologies

We use cookies and the browser's own storage in two groups. On your first visit, a banner asks whether you accept all of them or only the essential ones, and you can change your choice at any time through the Cookie preferences link, in the footer of the website and the dashboard.

Essential (always on)

  • Session and dashboard access (login token), without which you cannot sign in to the system
  • Preferences such as language and theme, and your cookie choice itself
  • Security and fraud prevention

Measurement and advertising (only with your consent)

  • Google Analytics, to measure visits and page usage
  • PostHog, to understand how pages are used and to test improvements
  • Meta Pixel, to measure ads on Facebook and Instagram
  • Sign-up source: our own cookie, not shared with anyone, that stores which channel you came from (search, ad or referral). It is deleted if you choose essential only.

If you choose essential only, PostHog and the Meta Pixel are not loaded, and Google Analytics works without cookies, with counts that do not identify you.

We keep a record of each choice (date, option, page and browser, with the IP address turned into a code that cannot be reversed) as proof of consent.

You can also delete or block cookies directly in your browser, but without the essential ones signing in stops working.

2.6 App Data

When using the iPhone or Android app, the following are also processed:

  • The device notification identifier (push token), device model, operating system and app version, to send the alerts the user chose to receive
  • Information about the subscription purchased on the App Store or Google Play (product, expiration and status), received from the store to grant access. Payment data stays with Apple or Google and is not received by Meu Sócio 3D

3. How We Use Data

The data collected may be used to:

  • Create and manage accounts and subscriptions
  • Process payments and renewals
  • Provide access to the features subscribed to
  • Improve the system's features and performance
  • Generate aggregate internal reports (without identifying individuals)
  • Send operational notifications (payment notices, important changes)
  • Send notices about renewal, expiration, or support
  • Prevent fraud and unauthorized access
  • Comply with legal, tax and regulatory obligations
  • Provide technical support when requested
  • Personalize the user experience

4. Data Sharing

Meu Sócio 3D does not sell users' personal data.

Data may be shared only when necessary, with:

  • Payment providers (to process charges)
  • Hosting and cloud infrastructure services
  • Analytics, monitoring and transactional email tools
  • Competent authorities, when required by law or court order
  • Investigation of fraud or unlawful activities
  • Technical partners strictly necessary to operate the platform

All contracted partners are contractually bound to confidentiality and information protection, in compliance with the LGPD (Brazil's General Data Protection Law).

5. Information Security

We adopt technical and organizational measures to protect user data, including:

  • Encryption in transit (HTTPS/TLS 1.2+)
  • Password hashing with bcrypt
  • Multi-tenant isolation: each customer can access only their own data
  • Firewalls and continuous monitoring
  • Granular permission control (Owner, Member)
  • Separate environments (production and development)
  • Audit logs of sensitive actions
  • Daily backup routines with 30-day retention
  • Revocable access tokens

Despite ongoing security efforts, no system is completely invulnerable. For this reason, the user is also responsible for protecting their login credentials and for keeping their own backups of critical data.

6. Data Storage and Retention

Data will be stored for as long as:

  • The account remains active
  • There are legal obligations (tax, labor, regulatory)
  • They are needed to provide the service
  • The platform has a legitimate interest (e.g., fraud prevention)

After the account is closed, operational data (records, orders, sales) will be kept for 90 days for possible reactivation, after which they will be permanently deleted, except for:

  • Tax data retained for the legally required period (5 years)
  • Records for legal proceedings or fraud prevention
  • Anonymized data used in aggregate statistics

7. User Rights under the LGPD (Brazil's General Data Protection Law)

Under the LGPD (Brazil's General Data Protection Law), the user may request at any time, through the Support channel:

  • Confirmation that data processing takes place
  • Access to stored data
  • Correction of incomplete, inaccurate, or outdated data
  • Deletion of personal data (subject to legal obligations)
  • Data portability (export in CSV/JSON)
  • Withdrawal of consent when applicable
  • Information about data sharing
  • Anonymization of information when applicable

Requests may be subject to identity verification to ensure the security and protection of information.

LGPD (Brazil's General Data Protection Law) requests will be handled within 15 business days after verification.

The account can also be deleted at any time from the app itself, in More > Delete account. Access is closed and personal data is erased immediately.

8. Data Published by the User

The platform allows the registration and publication of:

  • Products with photos, descriptions and prices
  • Image galleries for items
  • Your own brands and logos
  • Files related to the operation
  • Business information (public catalog / Storefront)
  • Registered customer data

All published content is the sole responsibility of the user.

The user declares that they hold the rights required to use any content uploaded to the platform.

Meu Sócio 3D may remove content that:

  • Infringe copyrights
  • Contains illegal material
  • Violate this Policy
  • Is formally reported by third parties
  • Poses a legal or operational risk to the platform

9. Children's Privacy

The platform is not intended for minors under 18 years of age without authorization from their legal guardians. If an improper registration involving minors without appropriate consent is identified, the account may be removed immediately.

The platform may contain links to third-party websites, services, or platforms (payment gateways, social networks, ViaCEP, etc.).

Meu Sócio 3D is not responsible for the privacy policies or practices of external services. We recommend that users read the terms and policies of any platform they access externally.

11. Communications and Emails

We may send communications about:

  • Important platform updates
  • Account security alerts
  • Contract changes
  • Charges, invoices and renewals
  • Operational notices (scheduled maintenance)
  • Technical support in response to tickets
  • Occasionally, product news (with the option to unsubscribe)

The user may opt out of promotional communications at any time, except for mandatory messages related to the operation of the account (invoices, security alerts, changes to the terms).

In the app, the user can also receive push notifications about orders due today, low stock, subscription and news. Each category can be turned on or off in More > Notifications, and notifications can be disabled at any time in the phone settings.

12. Changes to This Policy

Meu Sócio 3D may update this Privacy Policy from time to time. Changes take effect immediately upon publication on the platform. Material changes will be communicated by email to active users 15 days in advance.

Continued use of the platform after changes constitutes acceptance of the new terms.

Personal data may be processed on the following legal bases:

  • Performance of a contract: to provide the contracted service
  • Consent given explicitly by the user
  • Compliance with a legal obligation (tax, regulatory)
  • Regular exercise of rights in administrative or judicial proceedings
  • Legitimate interest of the platform for security and service improvement
  • Credit protection in specific cases
  • Fraud prevention and protection of the data subject

14. Security Incidents

In the event of significant incidents involving personal data, Meu Sócio 3D will:

  • Notify affected users within 72 hours of identification
  • Notify the ANPD (Brazil's National Data Protection Authority) when applicable
  • Take immediate corrective action
  • Preemptively suspend suspicious access
  • Conduct a forensic analysis and publish a transparency report

15. Data Protection Officer (DPO)

Questions, requests or issues related to privacy and data protection may be sent to:

  • Email: contato@meusocio3d.com.br
  • WhatsApp: (41) 99744-0000
  • From the dashboard: go to Support → "Contact Us"

16. Jurisdiction and Governing Law

This Policy is governed by the laws of the Federative Republic of Brazil, especially Brazil's General Data Protection Law (LGPD).

The parties elect the courts of the Judicial District (Comarca) of Colombo, Paraná, to settle any disputes related to this Policy.

17. Consent

By using the Meu Sócio 3D platform, the user declares that:

  • Has read this Privacy Policy in full
  • Has understood how their data is processed
  • Agrees with the practices described in this document
  • Authorizes the processing of the data needed for the platform to work

Continued use of the platform constitutes ongoing agreement with this Policy.